PRIVACY POLICY
048 PLUMBER CENTRAL COAST
Your privacy is paramount. Read how we protect, handle, and respect your personal information.
Last Updated: August 2026 | Compliant with Privacy Act 1988 (Cth) & Australian Privacy Principles (APPs)
1. Who We Are
This website is operated by 048 Plumber Central Coast (Proudly a Dial A Tradie Brand).
We provide 24/7 emergency and general plumbing, blocked drain clearing, gas fitting, hot water repairs, leak detection, and pipe relining services across the Central Coast region of New South Wales. This policy applies to all personal information collected through our website, phone interactions, job booking platforms, and on-site consultations.
2. Personal Information We Collect
We only collect personal information that is reasonably necessary to provide our plumbing services, prepare quotes, process payments, and ensure quality customer service.
- Full name and preferred title
- Contact phone numbers (mobile/landline)
- Email addresses for quotes & tax invoices
- Service location address & property access details
- Plumbing issue descriptions & photos/videos submitted
- Billing and payment processing information
- Service history, maintenance notes & warranty logs
- Feedback, Google reviews & communication records
3. How We Collect Personal Information
Personal information is collected directly from you when you:
Online Enquiries & Booking Forms
Filling out our web forms, ServiceM8 booking forms, or quick quote requests.
Phone Communications
Calling our 24/7 hotline (1300 048 048) or communicating via SMS with our dispatch team.
On-Site Service Visits
Interacting with our licensed plumbers during inspections, quoting, or job execution.
Website Analytics
Automated collection of limited technical data (such as anonymised IP, device type, browser, and page interactions) via cookies.
4. How We Use Personal Information
We use your personal information strictly for legitimate business purposes, including:
Dispatching plumbers, performing plumbing repairs, and providing emergency response across Central Coast.
Issuing upfront fixed quotes, invoices, compliance certificates, and processing payments.
Maintaining service records to honour our Lifetime Labour Guarantee and manufacturer warranties.
Responding to enquiries, booking reminders, and providing follow-up updates on job progress.
Analyzing feedback, website user experience, and training our team to maintain 5-star service.
Meeting Australian taxation, Fair Trading, and NSW Master Plumbers regulatory standards.
5. Disclosure of Personal Information
We may disclose your personal information only to authorized entities necessary to run our services:
- Licensed Plumbing Subcontractors & Tradespeople: Directly assigned to carry out work on your property.
- Job Management & Booking Platforms: Secure dispatch tools like ServiceM8 used for job scheduling and invoicing.
- Payment Processors & Banks: Secure payment gateways to process credit card or direct debit transactions safely.
- Regulatory & Legal Authorities: Where required by Australian law, court orders, or NSW Fair Trading rules.
6. Storage and Data Security
We implement robust physical, technical, and administrative security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. Digital records are stored on encrypted, access-restricted cloud servers with strict user authentication controls.
Card details processed for payments are handled via PCI-DSS compliant payment gateways and are never stored in plain text on our local systems.
7. Cookies, Analytics & Advertising
Our website uses cookies, web beacons, and analytics tools (including Google Analytics, Google Ads, and Meta Ads) to analyze website traffic, measure campaign performance, and show relevant service information to Central Coast residents.
These tools collect non-personally identifiable information such as browser type, time spent on site, and pages viewed. You can disable cookies at any time by modifying your web browser preferences or opting out of personalized advertising via Google or Meta privacy settings.
8. Accessing & Correcting Your Information
Under the Privacy Act 1988, you have the right to request access to the personal information we hold about you, or ask us to update or correct inaccurate details.
To request access or corrections, please contact our privacy representative using the details provided below. We will respond within a reasonable timeframe (typically within 30 days).
9. Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us first. We take privacy complaints seriously and will investigate and respond promptly.
If you remain unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Contact Our Privacy Officer
For any privacy-related enquiries, access requests, or feedback, please contact us: